Transfering your server to another location

If you want to move your server to another location please create a ticket with our support team.

When a game server is moved to another machine, there are some aspects to be aware of:

IP address: The IP address of a game server will be changed if the service is moved to another machine. As IP addresses are allocated to each of our machines, we are not able to transfer a single IP to another machine. We recommend setting up a subdomain for your service if possible, which can then be changed at any time to point to a different address if needed.

Data Files: When a server is transferred, the files will be kept intact. While we always urge our customers to keep frequent backups of their services, the files themselves will not change when moved between machines.

Duration: A server's transfer time primarly depends on the size of your servers files. Generally, waiting time for a server transfer is between 30 and 45 minutes, although this can often be faster or slower than that. However, if your server's files are extremely large, this process can sometimes take as much as a few hours. Our staff members will always keep you informed about the progress when moving your server files.